Distance Sales Agreement

Pre-contract information form

Under the Regulation on Distance Contracts, this information is given to you before you order. This English version is a courtesy translation; in case of any difference, the Turkish text prevails.

1. Seller

Legal name: US NEFES TEKSTİL LİMİTED ŞİRKETİ

Address: Bebek Mah. Bebek Hamamı Sk., No:12 Beşiktaş, İstanbul, 34342

Tax office and tax number: —

MERSIS number: —

Phone: +90 543 893 50 50

Email: info@madenough.com

KEP address: —

For complaints and requests you can reach us at the email and phone above.

2. The service

The service is a membership or class package that gives you the right to book yoga, pilates and similar sessions at the Mad Enough? centre in Bebek. The package, its entitlement (number of classes or unlimited classes) and its validity period are shown on the order screen and in your order documents. When the period ends, unused entitlements expire.

The service includes no physical product and no delivery. You use it by booking sessions from your member account.

3. Total price and payment

The total price shown on the order screen includes all taxes (VAT included).

Payment is taken by credit or debit card in a single instalment on the payment provider's secure 3D Secure page. Your card details are not stored on our systems. No instalment option is offered. Renewal is never charged automatically.

4. Performance

When your payment is confirmed, the package is added to your account immediately and its validity period starts at that moment. You use your entitlement by choosing sessions on the programme page of your account. Booking and cancellation conditions are in the Centre Rules page. If we cancel a session, the entitlement you used is returned.

5. Right of withdrawal

In service contracts you may withdraw within 14 days of the day the contract is formed (payment confirmed), without giving any reason and without penalty. Send a written notice with your order number to info@madenough.com before the period ends.

If you withdraw, we refund the price, within 14 days of your notice reaching us at the latest, to the same payment method you used.

Under Article 15/h of the Regulation, withdrawal cannot be used for services whose performance began, with the consumer's approval, before the withdrawal period ended. At checkout you are asked separately, with its own checkbox, whether you request performance to begin before the 14 days end; the order can be placed without ticking it, in which case your right of withdrawal applies fully to the entitlements you have not used during the period.

Even if you did request performance to begin, we refund the unused part of the package. For a used package the refund is calculated as follows: for class packs, the unit price (package price divided by the total number of classes) is deducted for every class used until your notice; for memberships with unlimited classes, the daily price (package price divided by the number of days in the validity period) is deducted for the days that have passed; the remainder is refunded. If nothing has been used, the whole price is refunded.

6. Complaints and dispute resolution

Contact us first. For disputes, within the monetary limits announced every year by the Ministry of Trade you may apply to the Consumer Arbitration Committee at your place of residence or where you received the service, and above those limits to the Consumer Court. Where the legislation requires it, you must apply to a mediator before filing a lawsuit.

7. Records

This form and the sales agreement are recorded when you order, sent to your email after payment, and can always be viewed in the “Orders” section of your account. Records are kept for at least 3 years, and financial records for 10 years under tax and commercial law.

8. Personal data

The personal data needed for your order is processed to form and perform the contract. See the Privacy Notice (KVKK) for details.

Distance service sales agreement

Article 1. Parties. SELLER: US NEFES TEKSTİL LİMİTED ŞİRKETİ. Address: Bebek Mah. Bebek Hamamı Sk., No:12 Beşiktaş, İstanbul, 34342. Tax office / tax number: —. MERSIS: —. Phone: +90 543 893 50 50. Email: info@madenough.com. BUYER: the person whose name, address and contact details are given in the order.

Article 2. Subject. This agreement sets out the parties' rights and obligations under Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts for the sale and performance of the service that the BUYER orders electronically on madenough.com and whose features and price are shown in the order.

Article 3. Service and price. The service, entitlement, validity, total price (all taxes included), order number and date are those stated in the order. No physical product is included and nothing is delivered; the service is performed at the SELLER's centre in Bebek through bookings the BUYER makes from their account.

Article 4. Payment. The price is paid by card in a single payment through the payment provider's secure system. Card details are not seen or stored by the SELLER. The agreement is formed when payment is confirmed. Pressing the order button means the BUYER knows and accepts that it creates an obligation to pay.

Article 5. Performance. When payment is confirmed the entitlement is added to the BUYER's account, its validity starts at that moment and unused entitlements expire at the end of the period. Booking, cancellation and attendance conditions are in the SELLER's Centre Rules page and the BUYER accepts them. If the SELLER cancels a session, the entitlement used is returned.

Article 6. Right of withdrawal. The BUYER may withdraw from the agreement within 14 days of the day it is formed, without giving a reason and without penalty, by notice to info@madenough.com. The SELLER refunds the price to the payment method used within 14 days of the notice reaching it at the latest. Withdrawal cannot be used for services whose performance began with the BUYER's approval before the withdrawal period ended; the SELLER nevertheless refunds the unused part as described in Article 7.

Article 7. Refund for used packages. For class packs, the unit price (package price divided by the total number of classes) is deducted for each class used until the withdrawal notice; for memberships with unlimited classes, the daily price (package price divided by the number of days of the validity period) is deducted for the days that have passed; the remainder is refunded to the payment method used. If nothing has been used the whole price is refunded.

Article 8. SELLER's inability to perform. If the SELLER cannot perform the service in the promised time or performance becomes impossible, the SELLER informs the BUYER within 3 days and refunds the price within 14 days at the latest. The BUYER may terminate the agreement if performance is delayed.

Article 9. Disputes. Consumer Arbitration Committees within the monetary limits set by Law No. 6502 and the relevant legislation, and Consumer Courts above those limits, have jurisdiction; where the legislation requires it, mediation comes before a lawsuit. The current monetary limits are announced every year by the Ministry of Trade.

Article 10. Entry into force and records. The BUYER accepts that they have read and electronically approved this agreement and the pre-contract information form before ordering. They are recorded when the order is placed, sent by email and kept for at least 3 years, and financial records for 10 years.